Expense Roaster is a digital subscription service that provides AI-generated financial analysis, receipt roasting, bank statement insights, and behavioural spending feedback. Because the service provides immediate digital access and on-demand AI processing, refunds are limited and subject to the conditions outlined below.
We offer a refund within 72 hours of the initial subscription purchase if:
If Premium features have been used beyond this threshold the subscription is non-refundable.
Refunds are not available for subscription renewal charges. Subscriptions may be cancelled at any time before the next renewal date. Cancellation prevents future billing but does not refund the current billing period.
Refund requests for iOS purchases are handled by Apple. To request a refund visit reportaproblem.apple.com. Expense Roaster does not process or approve refunds for iOS purchases — all iOS refund decisions are made by Apple.
Refund requests for Android purchases are handled by Google. To request a refund visit play.google.com/store/account. Expense Roaster does not process or approve refunds for Android purchases — all Android refund decisions are made by Google.
Annual Report (CA$19.99 or US$19.99 per generation on the web; your price and currency are shown before purchase)
The Annual Report is a one-time purchase that triggers immediate AI processing and generation. Due to the immediate digital delivery and AI processing costs incurred at the time of generation, Annual Report purchases are non-refundable once generation has begun.
If a technical error prevents successful generation of your Annual Report contact us within 7 days at admin@expenseroaster.com and we will either resolve the issue or provide a full refund at our discretion.
For iOS Annual Report purchases contact Apple at reportaproblem.apple.com.
For Android Annual Report purchases contact Google at play.google.com/store/account.
Expense Roaster reserves the right to deny refund requests in cases of:
To request a refund for a web purchase within the eligible window contact us via our contact page or email admin@expenseroaster.com.
Include:
We will respond within 2 business days. Approved refunds are processed to the original payment method within 5–10 business days depending on your financial institution.
Visit reportaproblem.apple.com and sign in with your Apple ID. Select the Expense Roaster purchase and follow Apple's refund request process.
Visit play.google.com/store/account, find your Expense Roaster purchase, and select Request a Refund.
We reserve the right to update this Refund Policy at any time. For material changes we will provide notice via email or within the app at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.
We understand that exceptional circumstances can occur. If you experience a technical issue that prevents you from using Premium features you have paid for, or if you were charged in error, contact us at admin@expenseroaster.com and we will review your case individually.
We want every user to feel the value of Expense Roaster. If you are unsatisfied with the Service for any reason we encourage you to contact us before requesting a refund — in many cases we can resolve the issue directly.
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